[youtube=http://www.youtube.com/watch?v=ZMH18Vb0fLo&w=560&h=315]

Here is the transcript for The UnAccountables — Crucial Accountability

This is an entertaining video by Vital Smarts, promoting their training programs.  There is a team manager and three staff members and a missed deadline.  There are good phrases for handling people who aren’t being accountable.

NOTE: I don’t own the rights to this video.